Privacy Policy


Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Introduction

This Privacy Policy describes how [Business / Platform Name] (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you access or use our website, applications, and related services (collectively, the “Platform”).

We are committed to safeguarding privacy and handling personal information in accordance with:

  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Applicable provincial legislation, including PHIPA (Ontario) where relevant
  • Cross-border privacy considerations for users accessing the Platform from outside Canada, including the United States

2. Scope and Intended Users

The Platform is intended exclusively for healthcare professionals and healthcare trainees.

This Privacy Policy does not apply to patient personal health information collected on behalf of healthcare institutions. The Platform is not designed to store or process identifiable patient data.

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

  • Name
  • Email address
  • Professional role or credentials (e.g., nurse, NP student)
  • Account login information
  • Payment or billing details (processed through third-party providers)
  • Communications you send to us (e.g., support requests)

3.2 Technical and Usage Information

We may automatically collect:

  • IP address
  • Device type and browser
  • Operating system
  • Pages visited and features used
  • Date, time, and duration of visits
  • Referring URLs

This information is used for analytics, security, and platform improvement.

4. Information We Do Not Collect

The Platform is not intended to collect or store:

  • Identifiable patient information
  • Personal Health Information (PHI) as defined under PHIPA or HIPAA
  • Diagnostic images, charts, or clinical records

Users agree not to upload or input identifiable patient data into the Platform.

5. Purpose of Collection

We collect and use personal information for the following purposes:

  • Creating and managing user accounts
  • Providing access to educational and decision support tools
  • Improving platform functionality and user experience
  • Communicating updates, security notices, or support responses
  • Processing payments and subscriptions
  • Meeting legal, regulatory, or contractual obligations

We collect only the information necessary to fulfill these purposes.

6. Consent

By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 13).

7. AI and Automated Tools

The Platform may use AI-assisted or automated tools to:

  • Generate educational content
  • Provide clinical decision support prompts
  • Personalize learning experiences

AI outputs:

  • Are informational only
  • Do not store patient identifiers
  • Are not used to make autonomous clinical decisions

No personal data is used to train external AI models unless explicitly disclosed.

8. Disclosure of Information

We do not sell personal information.

We may disclose personal information:

  • To service providers (e.g., hosting, analytics, payment processors) under contractual confidentiality obligations
  • To comply with legal requirements, court orders, or regulatory requests
  • To protect the security, rights, or safety of the Platform or its users

9. Third-Party Services

The Platform may rely on third-party providers for:

  • Website hosting
  • Payment processing
  • Analytics
  • Email communications

These providers may store or process data outside Canada, including in the United States. By using the Platform, you acknowledge and consent to such cross-border data transfers.

10. Data Storage and Safeguards

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

  • Loss
  • Theft
  • Unauthorized access
  • Disclosure or misuse

No system can be guaranteed 100% secure; however, we take privacy and security seriously and continually review our practices.

11. Retention of Information

Personal information is retained only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

When no longer required, information is securely deleted or anonymized.

12. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your account, subject to legal obligations

Requests may be made using the contact details below.

13. Cross-Border Users (Including United States)

The Platform is operated from Canada.

Users accessing the Platform from outside Canada acknowledge that:

  • Their information may be processed in Canada or other jurisdictions
  • Privacy laws may differ from those in their local jurisdiction
  • Use of the Platform is voluntary and at their discretion

14. Children’s Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of the Platform constitutes acceptance of any changes.

16. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy, please contact:

[Business / Platform Name]
[Contact Email]